Legal Framework

Charter of Obligations to the User

E-Bill Courier, a company with a General License for the Provision of Postal Services, through the organized sending and processing system, has undertaken, within Attica and in individual cases – and always by arrangement – outside Attica, the transport of parcels and documents. Listed below are the terms and conditions under which the Sender agrees to accept services from E-Bill Courier.

ARTICLE 1: The Courier Accompanying Stub (C.A.S.; Gr.: SY.DE.TA.) of E-Bill Courier is a document that cannot be modified in any way and which the Sender is obliged to declare that they filled out or that it was filled out by E-Bill Courier on their behalf. It is necessary that the Sender admits to being the holder or owner, or that they represent the owner or holder of the goods which are to be transported. Moreover, it is necessary that the Sender declares that through the C.A.S. they accept E-Bill Courier’s terms of transportation without any further reservation, both for themselves and in case they represent the assignor, owner or holder of the goods which are to be transported.

ARTICLE 2: The Sender, through cooperating with E-Bill Courier, has to be in a position to guarantee regarding the item being processed, that: a) it does not belong to the Prohibited Items list, which are not acceptable as Postal Items by E-Bill Courier, b) it bares the necessary details of the sender and recipient properly filled out, c) it is correctly and properly packaged in order to be safely transported.

If any additional costs arise during processing, either – for instance – due to return or due to storage of the Shipment, these have to be paid by the Sender/Assignor.

ARTICLE 3: E-Bill Courier has the right but not the obligation of checking the contents of the shipment, which it undertakes to process. Moreover, it has the right to deny collection of an item, should the Sender request for the contents not being checked.

At the same time, E-Bill Courier may desist from processing an item: a) if there are sufficient indications that it falls under the Prohibited items, which are acceptable as Postal Items by E-Bill Courier, and/or b) if the Sender has, for any reason, provided erroneous and/or insufficient details for the processing, and/or c) if the documents required by the Customs Authorities have not been submitted.

ARTICLE 4: E-Bill Courier has the right to withhold or deny delivery of any item that it transports, so that the company can be secured against any possible expenditure that arises from this transportation and/or previous ones (fares, levies, waybill etc.), until the moment that it is fully reimbursed.

ARTICLE 5: The processing of shipments is carried out by E-Bill Courier postal service, as long as the billing for its service fees falls to the recipient. If, for any reason, the payment is not deposited, then the Sender is obliged to pay E-Bill Courier.

ARTICLE 6: E-Bill Courier can process any kind of shipment, such as purchasing, cash-on-delivery etc., without written order. In such cases, the assignor has the right and is obliged to be referred as the sender on the C.A.S.

ARTICLE 7: In case of loss or damage of the item, document or parcel sent, E-Bill Courier’s responsibility is limited to the smallest of the amounts defined below, according to the provisions of the No. 688/52/16.4.2013 Decision of the Hellenic Telecommunications and Post Commission (Gr.: E.E.T.T.):

A. For proven loss or total theft or total destruction of the contents of an envelope, bearing a unique shipment number, a minimum compensation of 50 € and a maximum compensation of 70 € is paid, along with the reimbursement of the postal fare paid for the specific shipment order.

Β. For proven loss or total theft or total destruction of the contents of a parcel, a minimum compensation of 100 € and a maximum compensation of 400 € is paid, along with the reimbursement of the postal fare paid for the specific shipment.

C. For proven loss or total theft or total destruction of the contents of an envelope or parcel with declared value/insured, a compensation equal to the amount of the declared value is paid, and the postal fare paid for the specific shipment is reimbursed.

D. For proven partial loss or partial theft or partial destruction of the contents of an envelope, bearing a unique shipment number, or of a parcel, a compensation equal to the amount of the actual value of the loss or theft or destruction is paid, under the condition that this amount is not greater than the one for loss or total theft or total destruction.

E. For proven partial loss or partial theft or partial destruction of the contents of an envelope or a parcel with declared value/insured, a compensation equal to the amount of the actual value of the loss or theft or destruction is paid, under the condition that this amount is not greater than the amount of the declared value.

F. In case that a parcel or an express delivery (courier) postal item is returned and the reason why it was not delivered is unknown, the sender is entitled to the postal fees being returned to them.

G. For proven delay in delivery of the express delivery (courier) postal items beyond the agreed upon time interval, a compensation equal to 6 € per each day of delay is paid, and in case that the delay exceeds the quintuple of the agreed upon delivery period, a further reimbursement of the postal fare paid for the specific shipment is made, under the condition that the total amount of the compensation does not exceed 100 €.

H. The compensation for non-material damage is included in the aforementioned amounts, whereas the resulting profit loss is not compensated.

Ι. Moreover, the following are stipulated:

I1. In case of a multi-shipping, where multiple items are shipped to a single recipient, which also falls under the aforementioned cases, each postal item is treated differently and compensated separately.

I2. The compensations of the aforementioned cases are paid to the sender or, if they waive their rights, to the recipient of the postal item.

I3. The compensation is paid at the latest within 5 working days date of compensation’s approval.

I4. The loss or theft or delayed delivery of simple postal items does not give rise to a compensation right.

ARTICLE 9: E-Bill Courier, always making every effort and taking every action, delivers each shipment within the delivery timeframe, as is mentioned on the footer of the Services page in the official company webpage, www.ebill.com.gr. If, by any chance, the Assignor/Sender wrongly perceive or by themselves write/note on the C.A.S. or the shipment anything regarding the delivery times, this is invalid and non-binding for the company. If a shipment is delayed in its delivery, with obvious and proven responsibility on the part of E-Bill Courier, the company does not bear the responsibility for any damage or loss there may be caused, beyond the limits defined in this document.

More specifically, if the delivery of a postal item happens to be delayed, the compensation cannot exceed the compensation paid for loss of an uninsured shipment, as this is defined in article 7. The Assignor/Sender accepts these defined maximum amounts of compensation and waives any other possible claim for further property or financial damages, loss of profit, loss of earnings etc., from whichever cause they may arise. All the above are valid even if the possibility of such a loss was made known to E-Bill Courier prior to or after accepting the shipment order. However, under no circumstances, is E-Bill Courier responsible regarding whether there will be delay in the collection, transportation or delivery of the shipment, or for any loss, damage, harm, bad delivery or no delivery, if that is due to force majeure or unforeseen causes, as mentioned indicatively:

a) Emergency circumstances, lying beyond the objective human capabilities (accident, adverse weather conditions, delayed means of transport, criminal activities etc.);

b) Actions and omissions or erroneous instructions provided by the sender or the recipient or a third-party that has vested interest the specific shipment;

c) The nature of the shipment, to which special damage, deterioration (spoiling) or destruction may occur, e.g. perishable foods, magnetic media and so on.

E-Bill Courier’s responsibility regarding the transported shipments ceases to be in effect, if the shipment is delivered to the Recipient. The Recipient’s signature, along with the details of the delivery inscribed on the C.A.S. copy, without the written note of any Reservation, constitutes unshakeable proof of proper delivery.

ARTICLE 10: The sender is obliged to raise any claim and to have it submitted in writing to E-Bill Courier’s headquarters or to its closest agent or to a representative of the company, within a time period of six (6) months from the date of E-Bill Courier accepting the shipment order. After this time period has elapsed, no claim will be accepted.

ARTICLE 11: Postal Items not accepted by E-Bill Courier

E-Bill Courier will not process transportation for the following items and documents: Money – Insufficiently packaged fragile items – Activated bank cards – Prepaid cards for fixed and mobile telephony – Gold in any form – Golden watches – Jewellery – Precious stones & metals – Antiquities – Art work – Non-reproducible documents or items (e.g. correspondence/films/videos of personal value, stamps, lottery tickets, antiques) – Perishable foods – Plants – Narcotic substances – Flammable, Explosive & Radioactive Material – Biological material – Pollutive, Corrosive & Poisonous Substances – Types or parts of Weaponry – Animals – Pornographic material, and General Items for which transportation is prohibited by international treaties or Organisations (IATA, ICAO) and/or the regulations of European Community and/or National legislation. E-Bill Courier is not obliged to carry out any control of the contents of the item to be transported and the Sender has to solemnly and with peerless responsibility declare that the shipment does not contain any of the aforementioned Prohibited Items.

ARTICLE 12: Every postal item is weighed/volumetrically measured at the company’s installations and its pricing takes place according to this manner, irrespectively of what the Sender has registered. The billing of each shipment is calculated according to the largest measurement (weight or volumetric).

ARTICLE 13: When it has not been possible – for whatever reason – to deliver the postal item to the recipient or to return it to the sender, then it may remain for up to six (6) months after the last failed delivery attempt, in the company’s storehouse, with the associated costs being borne by the sender. After this time period has elapsed, the item is considered undeliverable and its destruction process is initiated, after the relevant document registering the destruction has been composed by E-Bill Courier. Items which have been officially withheld or have been declared by the sender as having value greater than 100 € (euros) are exempted from the above process, and are surrendered, at that time, to the Hellenic Telecommunications and Post Commission.

ARTICLE 14: The dispute resolution process is carried out through amicable settlement, namely either a. through written communication of the user with the postal service E-Bill Courier, or b. through the establishment of the Complaints and Dispute Resolution Committee, which will seek the out-of-court settlement of the dispute, having secured the right to represent and participate in the relevant procedure of the interested user.

ARTICLE 15: The Courts of Athens are exclusively competent for any legal dispute between E-Bill Courier postal service and the user.